Manager, Ecommerce Search

Purpose

The Manager, Ecommerce Search leads the strategy, roadmap, and team responsible for the on-site search experience across our retail website(s) and mobile app(s). This role owns the business outcomes of search — findability, conversion, and revenue per search — and leads a team of eCommerce Search Analysts who operate the search platform's day-to-day configuration, relevance tuning, and testing program. This is a player-coach role that blends people leadership with deep domain expertise in search platforms (e.g., Algolia, Bloomreach, Coveo, Elasticsearch/Open Search, Search Spring, Constructor).

You'll set the team's roadmap and priorities, represent search in cross-functional planning, and stay close enough to the platform to guide your team through complex relevance, testing, and merchandising decisions.

• 5-8 years of experience in Ecommerce, digital merchandising, search/discovery, or a related analytics field, including experience leading or mentoring others
• Hands-on experience configuring and managing a commercial site search platform such as Algolia, Bloomreach (Discovery/Clarity), Coveo, Constructor.io, Search Spring, Elastic/Open Search, or similar
• Demonstrated experience owning relevance tuning strategy, synonym/thesaurus governance, and merchandising rules at scale
• Strong analytical skills, with experience translating query log analysis, funnel analysis, and search KPI reporting into strategic recommendations
• Working knowledge of SQL for pulling and analyzing data
• Experience designing and overseeing A/B testing programs and methodology
• Proven ability to lead cross-functional initiatives and communicate search performance and strategy to senior leadership
• Experience managing vendor relationships, including contract negotiations and platform roadmap alignment

Team Leadership & Strategy Lead, coach, and develop a team of Ecommerce Search Analysts, setting goals, providing technical guidance, and supporting career growth Own the multi-quarter roadmap for on-site search, prioritizing initiatives based on business impact, customer experience, and platform capabilities Set team goals and KPIs for search performance (search conversion rate, zero-results rate, revenue per search) and report progress to senior leadership Partner with Talent Acquisition to hire and scale the search team in line with business growth Search Strategy & Platform Ownership Own the relationship with the search platform vendor (e.g., Algolia, Bloomreach, Coveo, Elasticsearch/Open Search, Search Spring, Constructor), including contract renewals, roadmap alignment, and escalations Guide the team's approach to relevance tuning, synonym/thesaurus management, and merchandising rules for high-impact query terms and campaigns Set the strategic direction for the team's A/B testing program, ensuring rigorous test design and translation of results into roadmap priorities Evaluate emerging search and discovery technologies (e.g., semantic search, learning-to-rank, AI-driven query understanding) for potential adoption Analysis & Business Impact Own executive-level reporting on search KPIs, translating performance trends into clear business recommendations Guide the team's analysis of search query logs, funnel data, and conversion trends to identify the highest-impact opportunities Conduct competitive and industry benchmarking on search/discovery best practices, and use findings to shape the team's roadmap Cross-Functional Leadership Partner with senior stakeholders across merchandising, engineering, UX/design, and marketing to align search strategy with business priorities Represent the search function in cross-functional planning, budget, and roadmap…