Deputy Director, E-911

The Deputy Director assists in planning, directing, and overseeing 24/7 operations of the Cobb County E-911 Communications Center. This role provides strategic and day-to-day leadership across operations, administration, and training; ensures high-quality call taking and dispatch; advances technology and Next Generation 911 (NG911) capabilities; manages performance, policy, and compliance; and serves as a key liaison with public safety partners and stakeholders.

Lead, supervise, and develop assigned staff: recruit, coach, evaluate, and discipline; manage schedules to ensure coverage; set goals and performance standards; foster accountability and continuous improvement.

Ensure accurate, timely receipt, processing, and dispatch of emergency and non-emergency communications; oversee Quality Assurance/Quality Improvement (QA/QI), case evaluations, audio review, and performance metrics.

Oversee Administration and Training functions, including curriculum, certification/recertification, and career development; ensure alignment with policy and industry standards.

Direct and analyze mission-critical technologies and data:
Geographic information system (GIS)/geo-routing and master street address guide (MSAG)/automatic location identification (ALI) maintenance; 800 MHz trunked radio system and console infrastructure; computer-aided design (CAD) configuration, interfaces, and backups; telephony, recording, and quality of service;
Advanced Technology (NG911/emergency services IP Network (ESInet), location services). Ensure interoperability, cybersecurity, redundancy/continuity, testing/acceptance, vendor/contract management, and timely upgrades and patches.

Manage 911 center property and infrastructure: facilities and site security/access control; power/generators; furniture/console ergonomics; asset inventory and lifecycle replacement; space planning and continuity of operations; inspections and preventive maintenance.

Monitor operational and technical needs; recommend and implement improvements; coordinate training and corrective actions to maintain compliance with policies, procedures, and regulations.

Oversee accreditation and certification programs (e.g., Commission on Accreditation for Law Enforcement Agencies (CALEA) Public Safety Communications Accreditation, International Academies of Emergency Dispatch (IAED)/Accredited Center of Excellence (ACE), Association of Public‑Safety Communications Officials (APCO)/National Emergency Number Association (NENA) standards); ensure policy alignment, documentation, training compliance, audit readiness, and timely accreditation/recertification.

Support policy development, performance measures, grant management, data analysis, and special projects; lead time-sensitive initiatives of routine and emergency nature.

Assist with budget development and administration; conduct statistical and operational analyses; monitor expenditures; evaluate staffing models and recommend resource adjustments.

Manage biweekly payroll for a 24/7 communications center: oversee timekeeping and approvals, apply shift differentials/overtime/leave, ensure the Fair Labor Standards Act (FLSA) and policy, coordinate with human resources (HR)/Finance, and reconcile discrepancies.

Assist the Director in developing, communicating, and operationalizing the department’s mission, vision, values, and strategic goals; embed them in policy, training, performance measures, and organizational culture.

Represent the department and present at County Board of Commissioners (BOC) meetings; prepare briefings, reports, and agenda/budget items; deliver presentations, answer inquiries, and engage with stakeholders and the public.

Represent the department with County leadership, partner agencies, media, and the public; attend hearings, serve on committees and task forces; participate in community engagement events; coordinate services with Police, Fire, Sheriff, Animal Services, Marshal, EMS, and other stakeholders.

Oversee complaint resolution, internal investigations, and disciplinary reviews in coordination with leadership and HR.

Manage Open Records intake, logging, production, and distribution in compliance with…