Account Manager

Benefits:

• Quarterly Community Service Team Projects
• Paid holidays
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Paid time off
• Flexible schedule

As an Account Manager at Alpha Graphics Duluth | Johns Creek
, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales
, you deepen our footprint in existing accounts, and create a next-level experience for our clients.

• Customer
  
  Experience:
  
  Provide a top-tier customer experience to delight clients and exceed their expectations.
• Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
• Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and time frames.
• Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.

• Revenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.
• Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
• Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
• Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.
• Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/ reactivate accounts.
• Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.
• Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.

• Looking for a career, not a job
• Understanding of the customer journey and a track record of scaling existing partnerships
• High energy, extremely self-motivated, with the ability to carry yourself like an executive
• Resourcefulness, ambition, investigative approach, with lots of innovation

• High-impact, low-ego environment built on collaboration and people-first values
• Dedication to our craft and care for the humanity behind the work
• Days with shared laughter and banter
• Celebrations of team members' birthdays and center milestones
• Community impact through quarterly team service projects for our neighbors

We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand Alpha Graphics. Team members at Alpha Graphics Duluth | Johns Creek are employees through our PEO Justworks.