Security Account Manager

Essential Functions

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); ensures all post orders are followed, rounds are completed, reports are filed, and authorities are notified in emergency situations.
• Coaches and disciplines personnel, seeks advice from management, meets employees personally, and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and assignment details with subordinates.
• Assists in submitting payroll and personnel information to the company.
• Collaborates with management to ensure adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts on schedule and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives to assure that all security requirements are met and provides quality customer service.
• Carrying out supervisory duties such as interviewing, orienting, training, planning, assigning, directing work, coaching, appraising performance, rewarding, disciplining, addressing complaints, resolving problems, and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

High School Diploma or G.E.D. plus 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. Minimum 2 years of retail experience preferred.

• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection, and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, able to interact effectively with clients across diverse cultures.

• Maintaining composure when dealing with authorities, executives, clients, staff, and the public, often under urgent and high‑pressure situations.
• May be exposed to stressful situations, including challenging individuals in or approaching unauthorized areas.
• Must meet background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• May be required to work overtime without advance notice; must handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls required.
• Regular standing, walking, and occasional climbing of stairs and uneven terrain; may negotiate inclines.
• Frequent lifting and/or moving up to 10 pounds, occasionally up to 25 pounds.
• Occasional reaching, stooping, kneeling, crouching, and crawling.
• Required use of vehicle for job performance.
• May need to handle sensitive and confidential information.
• Exposure to inclement weather or environments requiring protective gear and personal safety awareness.

EOE/M/F/Vet/Disabilities

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work