Conseiller; e Technique F​/H - Alternance

Join Us

Joining us means identifying with our values: commitment, innovation at the service of clients, and the sustainability of equipment.

You will be:

• The preferred contact for clients to assist them in case of equipment breakdowns at home.
• The author of the technical diagnosis, allowing for the resolution of immediate issues or the initiation of a repair.
• The manager of account reports and follow-ups.
• The holder of usage advice.

We offer you:

• Quality family mutual insurance covered at 73%
• 11€/day restaurant vouchers
• Participation/Share option/Enterprise Savings Plan/Time Banking
• Salary according to the alternating remuneration scale

Your benefits:

• Shape your career path with SFG Academy
• Monthly interviews as part of the follow-up of your achievements
• Multiservice conciergerie
• Online tutoring supported by SFG
• Activities:
  
  Happy Mondays, parties, and many more...

You have:

• A genuine interest in home equipment and the repair ecosystem
• Good oral and written communication skills
• A team spirit
• An analytical capacity and a problem-solving mindset
• A demeanor in line with a premium service for premium clients
• A motivation to learn this trade and join our training program
• You wish to validate a BTS NDRC - join us!

The French Guarantee Company is a subsidiary of WERTGARANTIE, a German insurance group.

For 30 years now, SFG has positioned itself as a major player in the repair world, and is committed alongside public authorities, partners, and consumers, in an eco-responsible approach, which is reflected in all the company's choices.

Based near Aix-en-Provence (Rousset), SFG is in constant growth and now has 200 employees. It created SFG Services in 2021, its subsidiary responsible for repairing household appliances and multimedia, which has 100 employees.

With its expertise implanted throughout France, overseas, Belgium, and Luxembourg, the company is constantly looking for innovative service solutions adapted to the needs of its Clients:
Distributors, Manufacturers, Banks & Insurances.

Our teams are committed to personally supporting our partner Clients on a daily basis in all aspects of their activity: development and management of their customer service, management of guarantees and warranty extensions, assistance and advice to consumers: resolution of the breakdown online, management of claims, initiation of a repair intervention...

Our DNA? Customer relationship, involvement, continuous improvement, expertise.

Our playground? The service: home comfort and consumer services for major brands and a wide range of products: equipped kitchen, household appliances and multimedia, mobile telephony, balneotherapy, pellet stoves...

Are you interested? Through our Human Resources team and our managerial teams, join a company that not only trains you upon arrival, within SFG Academy, but also accompanies you throughout your career, with paths according to your motivations and skills.