Office Administrator

Address 4504 Bristol Highway, Johnson City, TN, 37601, US

Compensation $16.00 - $18.00/hour

Job Type Permanent

Description

We are seeking an Office Administrator who will be a key member of the branch team, responsible for providing excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation. The OA also plays a critical role in supporting the employee lifecycle at the branch level and coordinating administrative functions that keep the office running smoothly.

• Manage incoming phone calls and email correspondence from homeowners and team members
• Serve as a point of contact for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records
• Support the Project Manager and General Manager with scheduling installations
• Contact homeowners to facilitate timely payments and follow up on outstanding balances
• Enter payments into the production system and ensure synchronization with financial platforms
• Assist with collections by coordinating with homeowners and the production team
• Process check payments and complete weekly bank deposits
• Monitor the status of jobs in the CRM and update Sales Managers accordingly
• Upload completed contract packets to the CRM system
• Perform day-to-day administrative duties to support branch operations

• Prior office administration experience preferred
• Excellent customer service and communication skills
• Experience in roofing or construction is a plus but not required
• Ability to work independently and as part of a team in a fast-paced environment
• Strong proficiency in Microsoft Office and familiarity with CRM systems
• Comfortable communicating by phone and email
• Ability to travel locally as needed
• Detail-oriented with strong organizational and time-management skills

• Attractive Hourly Compensation
• Career Growth:
  Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team grow their skills and careers.
• Flexible Schedule and a supportive team environment
• Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement

We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.