Customer Service Specialist
Job in
Johnson City, Washington County, Tennessee, 37603, USA
Listed on 2026-08-20
Listing for:
Electronic Express
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Job Posting:
Customer Service Specialist at Electronic Express Job Description Electronic Express, a leading retailer in electronics and home appliances, is excited to announce the availability of a career opportunity for a Customer Service Specialist. This full-time position plays a pivotal role in delivering exceptional service to our customers and ensuring their satisfaction with our products and services. If you thrive in dynamic, high-energy environments and are committed to excellence in customer interactions, this could be the perfect role for you.
Please note, this is not a remote job and requires presence at our main office.
- Provide exemplary customer service, enhancing customer satisfaction and loyalty.
- Assist in managing and resolving customer claims and inquiries in a timely manner.
- Enter and track customer warranty and service claims accurately.
- Support a smooth operational flow in a fast-paced work environment.
- Coordinate effectively with service technicians for dispatching and follow-ups.
- Perform accurate data entry related to customers and their transactions.
- Handle billing tasks associated with manufacturer claims and warranties.
- High School Diploma or an equivalent educational qualification.
- Strong organizational skills to handle multiple tasks efficiently.
- Reliable source of personal transportation.
- Personal drive and self-motivation to achieve set targets and improve customer satisfaction.
- Availability to work the scheduled shifts without frequent absences.
- Ability to lift and potentially move boxes or merchandise as needed.
- Minimum of 1-2 years’ experience in a customer service role, preferable in a retail or service-oriented environment.
- Familiarity with Microsoft Office Applications to manage records and communications efficiently.
- Job Type: Full-time
- Pay: $19.00 - $21.00 per hour
- Shift8-hour shift
- Experience Customer service: 2 years (Preferred)
- Work Location In person
- Paid Time Off
- Employee Discount
- Health Insurance
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