Resident Service Engineer - Pleasantville, TN; Weekend

Resident Service Engineer – Pleasantville, TN

Hours:

Fri–Sun 8:00am–8:30pm (or 8:30am–9:00pm)

Installs, configures, and maintains Packsize equipment solutions on customer sites, troubleshooting mechanical and electrical issues and providing training and support.

• Schedule and perform tasks at customer job sites.
• Diagnose and resolve issues quickly using technical drawings and documentation.
• Work cross‑functionally with R&D, Software, and Quality Engineering teams.
• Perform routine maintenance and emergency services as required.
• Analyze KPIs to identify machine performance problems and perform machine maintenance.
• Continuously learn customer operations, packaging designs, and technical specifications.
• Install Packsize solutions and train customers on usage and maintenance.
• Handle clerical duties: read/respond to emails, submit expense reports, arrange travel, and write technical reports.
• Communicate effectively with Packsize and customer personnel.
• Operate machines: clear jams, load Z‑fold, change labels, bander paper, and apply glue.

• Customer‑service focused.
• Knowledge of Windows platforms.
• Proficient use of hand tools.
• Mechanical aptitude.
• Ability to work independently with little supervision.
• Basic Microsoft (Excel, Word) or Google Suite experience.
• Associate’s degree, vocational training, or equivalent experience.
• Bachelor’s degree in a related field preferred.

Perform tasks in production or manufacturing facilities. Move in tight spaces, stand for long periods, lift up to 50lb, travel between sites, and ascend/descend ladders, stairs, scaffolding, ramps, and stools.

All work performed at customer facilities. On‑call overnight travel may be required. Travel by vehicle or airplane domestically is expected.

Hourly rate: $37–$40 USD. Final compensation depends on role, experience, education, and special skills.

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid Time Off.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life and disability insurance.
• Critical illness, hospital indemnity, accident, and legal/ protection.
• Employee Assistance Program.

Packsize is an Equal Opportunity Employer. We are committed to diversity and do not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity, veteran’s status, disability, or genetic information.