PC Deployment Technician

Our client is seeking Desktop Support Technicians to join their team in John City, TN. Eligible candidates must be available to work on-site.

• The IT Desktop Support position is responsible for the installation, repair and maintenance of workstations as assigned.
• They will be required to perform duties including the installation of software or upgrades, installation of hardware or hardware components and assisting the customer with various computing duties to include the support of mobile devices.
• Assist the customer with more difficult tasks, problems or issues.
• Work with other analysts or team members to assist with any troubleshooting or problem determination.
• Assigned more complex tasks and duties.
• Identify possible cost saving measures and bring them to management attention as relevant including solutions.
• Comfortable utilizing the problem tracking system including and assisting others in assignment, workload and workflows.
• Work on assignments that are semi-routine where the ability to recognize deviation from accepted practice is required.
• Normally receives supervision on work and processes with detailed instructions for new assignments.
• On-call rotation is a requirement of the position.
• The Analyst will be required to do other duties as assigned.

• 1-2 years of desktop support desktop experience, with windows 10, troubleshooting, and hardware deployments.
• Excellent communication and customer service skills. Ability to describe technical concepts to non-technical end users.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.