Info Resource Spec
Listed on 2026-06-28
-
IT/Tech
IT Support, Computer Science, Systems Administrator, Network Administrator
Job Information
Opening Date/Time: 06/23/2026 12:00 AM Central Time
Closing Date/Time: 06/29/2026 11:59 PM Central Time
Salary (Monthly): $4,562.00 - $6,825.00
Salary (Annually): $54,744.00 - $81,900.00
Job Type: Full-Time
Location:
Memphis, TN, Shelby County, Department of Mental Health & Substance Abuse Services
Graduation from an accredited college or university with a bachelor's degree and two years of experience in any one of the following areas:
- Resolution of data manipulation errors, maintenance of computer hardware, or correction of related system operations problems for computer system hardware or software.
- Strategic planning of hardware or software components.
- Applications programming.
- Systematic analysis of user and systems requirements for computer or information systems.
- Training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.
OR
Graduation from an accredited college or university with an associate's degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems, computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor's degree.
OR
Experience in one of the following areas may substitute for the specific associate's degree on a year-for-year basis to a maximum of two years:
- Resolution of data manipulation errors, maintenance of computer hardware, or correction of other system operation problems related to computer system hardware or software.
- Strategic planning of hardware or software systems components for computer or information systems.
- Applications programming.
- Systematic analysis of user and systems requirements for computer or information systems.
- Training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.
OR
Graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty‑six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.)
OR
One year of experience as an Info Resource Support Spec 2 with the State of Tennessee.
Necessary Special
Qualifications:
Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.
Under general supervision, performs information systems technical support work of advanced difficulty; and performs related work as required. This is the advanced working class in the Info Resource Support Spec job series. An employee in this class diagnoses and resolves hardware and software problems for stand‑alone microcomputer systems or other computer systems comprised of multiple hardware or software components accessed by multiple users.
The computer systems include microcomputers, or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 2 in that an incumbent diagnoses and resolves single‑user software and hardware problems for computer systems. This class differs from Info Resource Support Spec 4 in that an incumbent leads a project team involved in the diagnosis and resolution of software and hardware problems for computer systems.
- Repairs and maintains advanced equipment, performs advanced hardware diagnostics, and evaluates hardware for potential upgrades.
- Uses simple and advanced computer systems for data entry, develops test plans for quality…
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