IT Support Specialist

Description Of Responsibilities

The Information Technology (IT) Specialist is responsible for providing technical support to end-users, maintaining IT systems, and assisting in the implementation of technology solutions. This position will serve our Tri‑Cities locations.

• Provide first‑level support for desktop, laptop, printer, and mobile devices and support user account management in Jump Cloud, Microsoft 365, etc.
• Assist with onboarding / offboarding tasks such as device setup, email account creation, etc.
• Assist with hardware and software installations, updates, and configurations. Perform routine maintenance on workstations including updates and patching.
• Provide technical support and troubleshooting for IT‑related issues. Coordinate with outside resources for implementation, monitoring, and/or repair in an efficient and timely manner.
• Help maintain and troubleshoot network, Wi‑Fi and VoIP systems under supervision of the Director of Information Technology or his/her designee.
• Participate in meetings with other individuals and/or departments to address any IT‑related matters and ensure alignment with organizational goals. Participate in IT projects including upgrades, migrations and audits.
• Preserve assets by maintaining an accurate inventory of hardware records, ensuring reliability and security of IT systems.
• Collaborate with clinical, administrative, and operational staff to identify technology needs and solutions.
• Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee.

• Pursuing an Associates or Bachelor’s degree in IT or related field – prior internship or IT experience is a plus.
• Basic understanding of Windows OS, Microsoft Office and networking concepts.
• Strong problem‑solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Ability to work a flexible schedule to adjust for work‑flow and peak volume times.

• The employee is regularly required to stand, walk, and sit, as well as talk and hear.
• Good hand‑eye coordination and the ability to lift up to at least 50 pounds.