IT & Security Support Specialist

Position: IT & Security Support Specialist

Location:

On-site (Johnson City, TN)

Reports to:

IT Manager

Ntara is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in PIM, DAM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.

Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients' businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, Ntara might be the place for you.

The IT & Security Support Specialist is an entry level, on-site role based out of Ntara's Johnson City, TN office. This position is the first line of support for Ntara's employees, keeping laptops, accounts, and cloud tools running smoothly while helping build good day-to-day security habits across the company.

This role is a hands-on opportunity for someone early in their IT career who wants broad exposure to help desk support, endpoint management, identity and access administration, and foundational security operations, all with the mentorship of a seasoned IT and security team. The role works closely with the broader technology team on incident response, onboarding and offboarding, and the ongoing hardening of Ntara's systems, and is a strong launching point toward a career in systems administration, IT security, or infrastructure engineering.

• Serve as the first point of contact for employee IT requests submitted via ticketing system, email, or chat, and resolve or triage within established service level targets.
  Troubleshoot hardware, software, and connectivity issues across Windows and Mac laptops, mobile devices, and peripherals.
• Set up and configure new equipment, and manage employee onboarding and offboarding, including account provisioning, deprovisioning, and asset tracking.
• Support employees with Microsoft 365, Google Workspace, VPN, and other core productivity and collaboration tools.
• Document recurring issues and their resolutions to build out Ntara's internal knowledge base.

• Assist in monitoring endpoint protection, antivirus, and email security alerts, escalating suspicious activity to senior IT and security staff.
• Support user access reviews, multi-factor authentication enrollment, and password hygiene across company systems.
• Help maintain patch management and vulnerability remediation schedules across laptops and servers.
• Assist with security awareness efforts, including phishing simulation follow-up and new hire security training.
• Support incident response activities under the direction of senior staff, including initial triage, evidence gathering, and documentation.

• Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra .
• Support device management through an MDM platform such as Intune or Jamf, including policy deployment and compliance checks.
• Assist with basic network troubleshooting, including Wi-Fi, VPN, and connectivity issues, and elevate complex network issues as needed.
• Support maintenance windows, software rollouts, and routine system health checks.

• Maintain accurate records of assets, licenses, and configurations.
• Follow and help refine internal IT and security procedures, checklists, and runbooks.
  Communicate clearly with non-technical staff, translating technical issues into plain language guidance.
• Log time and ticket status accurately to support team reporting and continuous improvement.

Associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent professional experience may be considered in place of a formal degree.

Relevant certifications such as CompTIA A+, Network+, or Security+ are a…