Business Development Representative

We are seeking a motivated Business Development Representative to join our sales team and help identify, prospect, qualify, and develop new business opportunities for our Managed Technology Services business.

This role is responsible for creating conversations with local businesses, understanding their technology challenges, conducting qualified discovery appointments, and helping move opportunities through the sales process from initial conversation to close.

The ideal candidate is comfortable making outbound calls, networking with business owners and decision makers, following a structured sales process, conducting introductory sales appointments, and learning how managed IT, cybersecurity, cloud, voice, and compliance services solve real business problems.

This is a growth-focused role for someone who is organized, persistent, coachable, and able to represent our company professionally in the local business community.

• Prospect for new business through phone calls, email, Linked In, local networking, referral outreach, and targeted campaigns.
• Identify and qualify companies that are a good fit for managed IT services, cybersecurity, cloud services, VoIP, backup, compliance, and related technology solutions.
• Schedule and conduct qualified discovery appointments with prospective clients.
• Help guide qualified opportunities through the sales process, coordinating with sales leadership, ownership, and technical resources as needed.
• Research target accounts, decision makers, industries, and common business technology challenges.
• Maintain accurate activity, contact, opportunity, and follow-up records in the company CRM/PSA.
• Follow up consistently with prospects through structured sales cadences.
• Assist with lead generation campaigns, events, webinars, lunch-and-learns, and referral partner outreach.
• Work with marketing and sales leadership to improve messaging, targeting, appointment quality, and close rates.
• Build a working knowledge of MSP services, cybersecurity risks, Microsoft 365, cloud solutions, backup, compliance, and business continuity.
• Represent the company professionally at local business events, chamber events, trade shows, and networking groups.
• Meet or exceed activity, appointment, pipeline, opportunity, and closed-business targets.

A successful BDR consistently creates new conversations with qualified businesses, conducts high-quality discovery appointments, keeps accurate CRM notes, follows up reliably, and helps build a strong sales pipeline for recurring managed services revenue.

• 1+ year of experience in sales, customer service, business development, account management, recruiting, retail sales, telecom, copier sales, insurance, financial services, or another outbound/customer-facing role.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and handling rejection professionally.
• Organized and able to manage follow-up tasks without being micromanaged.
• Ability to learn technical concepts and explain them in business terms.
• Professional presence with business owners, executives, office managers, controllers, and IT contacts.
• Valid driver's license and reliable transportation for local meetings and networking events.

• Experience selling or prospecting for managed IT services, cybersecurity, telecom, copiers, software, payroll, insurance, or other B2B services.
• Familiarity with CRM or PSA tools such as Connect Wise, Hub Spot, Salesforce, Zoho, or similar platforms.
• Experience with Linked In prospecting, email cadences, cold calling, and local networking.
• Understanding of small and mid-sized…