Case Manager

Introduction

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors, care and support for individuals with developmental disabilities, restorative justice interventions, and free HIV testing and education. Founded in 1896, VOA remains staffed by paid, mission‑driven professionals working to create positive change and build thriving communities.

Our culture values flexibility, teamwork, and fun, and we offer a comprehensive benefits package to eligible employees.

Case Manager I

Johnson City, TN

Full‑Time, Salary, Exempt

Veteran Services

Program Manager

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short‑Term Disability
  • Met Life Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403(b) retirement plan with company matching
  • Employee discounts
  • Loan forgiveness options through federal programs
  • All company‑paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
• Training & Development
  • VOA LEAD Program – Leadership Development Program
  • VOA University – Staff Development
  • VOA Academy – Clinical Training and Development

The SSVF program assists veterans who are homeless or at‑risk of homelessness in ending their housing crisis. The SSVF Case Manager works to help veterans achieve long‑term housing stability and self‑sufficiency through supportive services, education, and community resource connections.

• Bachelor’s degree in social work or related field; or veteran with three years of related experience; or no degree with five years of experience.
• Demonstrated ability in family needs assessment, access to local resources, advocacy, counseling, and collaboration with service providers; commitment to project principles.
• Excellent verbal and written communication, strong organization, and creative problem‑solving skills.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time among served counties.
• Completion of required case‑management and CTI training within 90 days of hire.
• Alignment with VOA’s core values: commitment, compassion, diversity, justice, and integrity.

• Outreach to increase program awareness and recruit veteran families.
• Conduct case‑management duties, including assessment, case‑plan development/monitoring, and follow‑up activities.
• Establish linkages with agencies and service providers.
• Coordinate with VAMCs and other providers to deliver healthcare and daily living services.
• Allocate resources based on participant needs.
• Educate participants on services, rights, and supportive resources.
• Assist participants in obtaining VA benefits and other public benefits.
• Provide or refer for supportive services such as financial planning, transportation, income support, fiduciary/representative payee, legal services, childcare, and housing counseling.
• Complete documentation, progress notes, and HMIS data entry within 48 hours of contact.
• Demonstrate sound clinical judgment in decision‑making.
• Culturally appropriate interaction with veterans and families.
• Participate in performance quality improvement duties and PQI committee assignments.
• Facilitate the CTI evidence‑based model.
• Collaborate with SSVF Case Managers, Intake Coordinators, and Outreach Workers; attend regular case consultation.
• Advocate for veterans, integrating cultural values into case plans.
• Serve as liaison with local HUD‑VASH teams, attend case conferencing, and coordinate locally to meet needs of both urban and rural veterans.
• Identify systemic barriers; communicate with leadership to develop solutions.
• Comply with all program policies, procedures, and COC accreditation standards.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.