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Housing Case Manager 1

Job in Johnson City, Washington County, Tennessee, 37601, USA
Listing for: Housing Services - VOA Mid-States
Full Time position
Listed on 2026-08-05
Job specializations:
  • Social Work
    Human Services/ Social Work, Crisis Counselor, Community Support Services, Family Advocacy & Support Services
Job Description & How to Apply Below

Housing Case Manager I

The goal of the SSVF Housing Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position is responsible for navigating the multiple vulnerabilities of veterans experiencing homelessness, in the pursuit of housing stability by building relationships with landlords, communicating to and advocating for participants, and assisting participants in obtaining legal aid to remove barriers to gaining and sustaining housing.

The position requires active promotion of housing justice, creating housing security through action and advocacy, and providing culturally inclusive, trauma-informed services to all participants.

This position requires a Bachelor's degree in social work or related field and less than five (5) years of experience in the field; at least five (5) years of experience in the field and no degree; or a veteran with three (3) years of related work experience. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.

Must have a commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have personal automobile, valid driver's license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time. Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it's important to us that you truly believe in these values too.

Responsibilities include:

  • Build partnerships with community partners, service providers, and government agencies to acknowledge that institutional and structural racism restricts housing opportunities for people of color experiencing homelessness.
  • Demonstrate ability to work with veteran families, experiencing homelessness, of diverse cultural/ethnic backgrounds with sensitivity to their individual housing needs.
  • Actively work to remove barriers experienced by veterans experiencing homelessness and especially people of color—economic mobility, availability of affordable housing, criminal justice, behavioral health, and family stabilization—in order to provide equitable, secure housing.
  • Responsible for explaining, interpreting, and applying for HUD-VASH and Section 8 programs.
  • Advocate for veteran and act as liaison while working with landlords, rental agencies, community organizations, and other service agencies.
  • Read, interpret, and explain rental contracts between veteran and landlord, ensuring the contract is fair and capable.
  • Perform assessment and develop/monitor case plans and conduct necessary follow-up activities.
  • Establish linkages with appropriate agencies and service providers in the area/community.
  • Provide referrals and coordinate with VAMCs and other providers.
  • Assess veteran needs and budget and develop individualized housing search plan with each participant.
  • Create individualized housing plans and set goals with participants.
  • Decide how resources are allocated to participants based on need.
  • Educate participants on supportive services availability and participant rights.
  • Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
  • Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
  • Demonstrate good clinical judgment in decision making regarding participants.
  • Demonstrate ability…
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