Non-CDL Donation Collection Helper | Madison, TN

Position Title:

Non-CDL Donation Collection Helper

Reports To:

Manager II

Department:
Transportation

FLSA Status:
Non-Exempt

The Team Member
- Transportation supports the safe and efficient collection, transportation, and handling of donated goods throughout assigned routes. Working alongside the Driver, this position assists with residential and donation-site pickups, loading and unloading donations, route navigation, and maintaining clean and organized collection sites. The Team Member
- Transportation regularly handles large, bulky, and irregularly shaped items and plays an important role in ensuring donations are collected safely and efficiently. As a frontline representative of America’s Thrift Stores, the Team Member
- Transportation provides exceptional service to donors and community members while promoting the organization’s mission and maintaining positive relationships throughout the communities we serve. This position requires a strong work ethic, teamwork, attention to safety, and the ability to perform physically demanding work in a fast-paced environment and varying weather conditions.

• Assist the Driver with collecting donations from box sites and donor homes.
• Deliver exceptional customer service to donors and customers.
• Support the Driver with navigation during routes and pick-up operations.
• Effectively communicate our mission and goals to donors and customers.
• Foster and maintain positive relationships with donors and the public.
• Contribute to the upkeep and management of donation box sites and routes.
• Collaborate with the Driver on route development and placement of donation boxes and trailers.
• Ensure donation sites and routes are clean and organized according to company standards.
• Help the Driver with accurate record-keeping and tracking of routes and donations.
• Work with the Driver to safely and efficiently load and unload trucks and trailers.
• Adapt to working in various weather conditions, including heat, cold, and wet environments.
• Other duties as assigned by management.

• Must be 18 years of age or older.
• Successful completion of a background check.
• Strong customer service skills are essential.
• Ability to collaborate effectively with team members.
• Proficient in maintaining accurate records and communicating donation progress.
• Proven ability to manage multiple tasks simultaneously.

• Must be able to lift and carry up to 70 pounds, independently or with assistance as appropriate, including large, bulky, or irregularly shaped donated items.
• Ability to push and pull items weighing up to 70 pounds, including donations, carts, containers, and other materials used during collection and transportation activities.
• Must be able to stand and walk for extended periods on a variety of surfaces, including concrete, pavement, uneven ground, ramps, and residential or commercial properties.
• Ability to frequently bend, stoop, crouch, kneel, reach at waist and overhead levels, and perform repetitive physical movements while collecting, loading, and unloading donations.
• Must be able to safely climb steps, stairs, ramps, and into and out of box trucks and trailers throughout the workday.
• Ability to maintain balance while loading, unloading, carrying, and maneuvering donations in and around trucks, trailers, donation sites, and donor locations.
• Must possess sufficient hand and arm strength, grip, and dexterity to grasp, handle, carry, position, and secure donated goods.
• Ability to safely load, unload, move, and position furniture, household goods, bags, boxes, and other donations of varying sizes, shapes, and weights.
• Must be able to perform physically demanding work throughout the shift, including repeated lifting, carrying, pushing, pulling, and…