Member Service Representative

What You’ll Do

In this role, you will support providers and customers by delivering clear, accurate, and friendly service. Daily responsibilities include:

• Answer inbound calls from providers regarding member eligibility and claim status
• Work in a call center environment handling both inbound and outbound calls
• Respond to standard and complex inquiries about products, services, coverage, and policies via phone or email
• Research customer questions, follow up via email or outbound calls, and ensure complete resolutions
• Troubleshoot basic website issues and guide customers through online tools
• Assist customers with payments, billing questions, policy changes, coverage explanations, and rate changes
• Provide professional written or verbal responses using available resources and reference materials
• Request additional or missing information from customers when needed
• Document all interactions and elevate issues to appropriate teams when necessary
• Support questions related to L&H or P&C insurance policies
• Work a consistent, scheduled shift with reliability and flexibility

We’re looking for team members who are:

• 1+ year of customer service experience
• High School Diploma or GED required
• Strong communicators who can simplify complex information
• Comfortable navigating computer systems and solving problems
• Patient, professional, and confident in handling a variety of customer needs

This is a Contract to Hire position based out of Urbandale, IA. The position is a fully onsite role.

The pay range for this position is $17.31 - $17.31/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Mar 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.