E-Commerce Customer Support Representative

Job Title

E-Commerce Customer Support Representative

Johnston, Iowa

Full-time, On-Going Contract, W2

Monday – Friday, Onsite

$19.50 per hour, Overtime pay and a half

PRIMARY RESPONSIBILITIES & DUTIES:

• Take inbound calls and occasional emails from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
• Document every interaction effectively in our internal case management system.
• Approximately 15-20 calls/day.

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
• Call Center experience.
• 6+ months experience with customer service / support experience.
• Efficient researching / troubleshooting skills.
• Excellent written and verbal communication skills.
• Speak with confidence.
• Proficiency with Microsoft Office products.
• Willingness to work occasional overtime and holidays.
• Solid work history and proven dependability.
• Reliable at home internet and a distraction free workplace.