Customer Support Rep - Social Media

Job in Johnston, Polk County, Iowa, 50131, USA

Listing for: The Palmer Group

Full Time position
Listed on 2026-06-18

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support

Join our client's team as a Customer Support Rep - Social Media! This is an opportunity to work with a well-established company in the Des Moines Metro. This role will be in a customer support environment, providing front-line solutions to customers engaging with social media channels. Apply today!

Work Model:

On-Site for Training:
- Monday
  - Friday
- 8:00 AM - 4:30 PM
On-site for Work:
- Monday
  - Thursday
- Hybrid Friday
  - Sunday
First shift hours with assigned rotating weekend shift (either Saturday or Sunday)

What You Will Do:

Deliver front-line support for product inquiries, issues, and customer concerns
Engage customers across social media, email, and web channels, ensuring accurate documentation
Monitor social platforms, respond to requests, and review content for quality and brand accuracy

What You Will Need to Be Successful:

Prior work history using social media in a business/professional setting
6 months or more of customer service and support experience
Experience with consumer software applications
Preferred bachelor's degree in agriculture, business, communications, marketing, or related field

Benefits Overview:

401k
Major health insurances
Employee Stock Ownership Plan ( ESOP )
for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at or email

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