Customer Support Representative II
Listed on 2026-07-01
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Customer Support Representative II
Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:The ISG R4 (Region
4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
Fluent in Spanish
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Why Should You Apply?Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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