Customer Support Representative II
Job in
Johnston, Polk County, Iowa, 50131, USA
Listed on 2026-07-04
Listing for:
Iconma
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Customer Support Representative II
Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:- The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
- General product questions, availability, compatibility
- Parts and publications lookups
- Loyalty Rewards programs
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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