Customer Support Representative

Customer Support Representative

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Support Representative to work at a premier industry leader in Johnston, IA. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be.

Pay Rate: $18.78 per hour (1-year Contract)

Support hours fall between 7am – 6pm CST, Monday – Friday and 8am – 12pm CST, Saturday. Schedule may include occasional holidays and overtime. AFTER training, Candidates must be available to work any 8-hour shift between the hours of 7am-6pm.

What's a typical day as Customer Support Representative – Customer Support? You'll be:

• Providing advanced product/service information and responding to complex customer inquiries to optimize satisfaction and retention
• Recording and processing custom/special orders, coordinating with relevant teams for delivery as needed
• Handling escalated customer issues and providing managerial approvals as required
• Making outbound calls to allocated customers to build relationships and support business development
• Acting as the first point of contact to resolve customer queries and complaints
• Accurately documenting customer interactions in the CRM system and scheduling follow-up actions
• Collecting detailed client requirements through interviews and consultations
• Ensuring adherence to company policies, procedures, and relevant regulatory codes
• Participating in ongoing training and professional development activities

This job might be an outstanding fit if you:

• Possess post-secondary non-tertiary education
• Have 1-3 years of experience in customer support or a related field
• Demonstrate strong communication skills, both verbal and written
• Are comfortable working with digital communication tools and CRM systems
• Can provide exceptional service to encourage customer loyalty
• Are adaptable and willing to work any 8-hour shift within the specified support hours, including occasional holidays and overtime
• Display a customer-focused approach and strong problem-solving abilities
• Are motivated to develop your skills and knowledge through ongoing learning

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!