Customer Support Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary

Location:

United States (US) - Iowa
- Johnston

Function:
Customer Experience (CA)

Title:

Customer Support Representative - 122110

Onsite/Remote:
Onsite Position

• Work in a Tier 1 inbound/outbound contact center environment
• Assist customers with order fulfillment, part lookup, and product issues
• Effectively document each interaction in the internal case management system
• Mentor less experienced agents and handle escalated support issues

Visa sponsorship is NOT available for this position.

• 1 or more years of experience with customer service/support in a similar field
• 1 or more years of prior work experience and/or knowledge of agriculture, residential turf & golf industry products and customers
• Skills in interpersonal communications, negotiation, and conflict resolution
• Ability to work on multiple tasks/projects simultaneously
• Ability for limited travel based on business needs
• Availability to work any of the following shifts: 7:00am - 3:30pm, 8:00am - 4:30pm, 9:30am - 6:00pm, all Monday
  - Friday (will vary during training)

• Agriculture, Turf, or Construction equipment and parts experience, specifically with John Deere equipment
• Strong computer and troubleshooting skills
• Previous e-Commerce customer support experience

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in Agriculture, Business, Engineering related field or IT or equivalent related work experience

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$50,916.00 - $76,368.00 + Benefits

Must be 18 years of age or older to apply.

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.