Customer Account Specialist

Customer Account Specialist

We may consider remote candidates as well. We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so.

Seek recent college grads or even high school grads with good interpersonal/communication skills and people who are ready and willing to learn. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.

In addition, you will:

• Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
• Review payment history and account information
• Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors

We also require:

• Minimum of 1 year of experience in customer service
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications
• Knowledge of negotiation techniques
• Familiarity with the Client Financial policies and procedures regarding collections.

1st shift, 40 hours per week, OT is allowed but not mandatory Work shifts will be between the hours of 6:55am to 6:05pm. Central Time Visa sponsorship is not available, now or in the near future, for this position. Contingent worker will not be driving a Client vehicle while on assignment at Client.