Customer and Product Support

Customer And Product Support

We at Kelly® hear you, and we're here for you! We're seeking a Customer and Product Support Rep to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19.50/hour (2-year Contract)

Shift: Contact Center is open from 7am-6pm, Monday-Friday, and candidates need to be able to work any 8-hour shift within that support window

Why you should apply to be Customer and Product Support:

• Competitive hourly pay with scheduled increases at 6, 12, and 24 months of employment
• Retention bonuses offered after 6, 12, and 24 months of employment
• Opportunity to work with a leading organization in the manufacturing industry
• Gain experience in customer support for e-commerce and product-related inquiries
• Professional training and development provided to enhance your skills

What's a typical day as Customer and Product Support? You'll be:

• Providing advanced product/service information and responding to complex customer questions about parts and product-related services
• Taking inbound calls and occasional emails from customers and dealers regarding orders or product inquiries
• Recording and processing special/custom orders, coordinating with relevant teams for delivery
• Responding to escalated issues promptly and providing managerial approvals as needed
• Making outbound calls to allocated customers to build new relationships and encourage continued use of products/services
• Acting as the first point of contact for resolving customer queries and complaints
• Scheduling follow-up actions and entering information into CRM systems to ensure quality data for customer retention and business development
• Conducting interviews with customers to clarify requirements and making detailed notes for client needs
• Adhering to company policies, procedures, and regulatory codes
• Developing capabilities through formal/informal training and ongoing education

This job might be an outstanding fit if you:

• Have post-secondary non-tertiary education (required)
• Bring 1 year to 3 years of customer support experience; practitioners able to work unsupervised are preferred
• Possess strong skills in digital communications, customer service, and sales conversations
• Are able to build rapport, manage buyer indifference, and understand customer motivations
• Demonstrate a customer-focused approach and a drive to strengthen customer connections
• Are comfortable navigating challenges and leveraging CRM systems

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer and Product Support Rep today!