Customer Service Representative

As a Customer Service Representative (CSR) with John Deere’s Product Support Contact Center in Johnston, Iowa , you will:

• Work in a high-volume Tier 2 contact center environment, supporting customer escalations from a Tier 1 support team.
• Utilize various channels including phone, email, chat, and social media to support existing and potential John Deere customers.
• Effectively document each interaction in the internal case management system
• Mentor less experienced agents and handle escalated support issues
• Support Tier 1 agents and/or customer calls during peak seasons & high-volume periods
• Work off-shift hours and occasional holidays

VISA Sponsorship is NOT available for this position

• 1 or more years of prior work experience and/or Knowledge of agriculture, residential turf & golf industry products and customers
• 1 or more years of experience with customer service / support experience in a similar field
• Skills in interpersonal communications, negotiation, and conflict resolution
• Ability to work on multiple tasks/projects simultaneously

• Agriculture and Turf operations experience, specifically w/ John Deere equipment
• Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
• Strong computer and troubleshooting skills

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
• Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience