Customer Service Representative

Description

As a Customer Service Representative, you bring value to the organization with your ability to handle virtually any customer related situation. The Customer Service Representative takes ownership of every customer inquiry – whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.

Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

Maintain customer accounts and the details of each customer interaction within the CRM tool.

Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.

Adhere to all established service level expectations and performance standards.

Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

• Customer service
• Customer support
• Call center
• Operation

• High attention to detail, ability to multitask, and stay organized.
• Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.
• Experience in Sales Force, Team, and Workday a plus

This is a Contract to Hire position based out of Urbandale, IA.

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Urbandale,IA.

This position is anticipated to close on Oct 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000…