Customer Support Representative

Customer Support Representative

We're seeking a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. With us, it's all about finding the job that's just right.

Pay Rate: $19.50/hour (2-year Contract, possible extension)

Shift: 7am-7pm are the hours of the Contact Center, must be available to work ANY 8-hour shift within that window

Why you should apply to be Customer Support Representative:

• Competitive pay rate with structured pay increases at 6, 12, and 24 months of employment
• Opportunity to earn retention bonuses at key milestones throughout your assignment
• Work for a respected industry leader in a technical support environment
• Gain valuable experience in customer service and technical support
• Enhance your skills through formal and informal training, coaching, and ongoing education

What's a typical day as Customer Support Representative? You'll be:

• Providing advanced product and service information to customers, channel partners, and company personnel
• Responding to complex customer inquiries, resolving escalations, and delivering exceptional service to optimize satisfaction and retention
• Recording and processing custom or special orders, coordinating with internal teams as needed
• Managing follow-up actions and entering information into the CRM system to maintain high-quality customer data
• Conducting interviews with customers, clarifying requirements, and making detailed notes to support business development
• Acting as the first point of contact for resolving customer queries and complaints
• Developing knowledge of company policies, regulatory codes, and industry best practices to ensure compliance
• Making outbound calls to develop new customer relationships and strengthen customer connections

This job might be an outstanding fit if you:

• Have post-secondary non-tertiary education (high school diploma or equivalent required)
• Possess 1 to 3 years of customer support or technical support experience (recent graduates with limited experience may also be considered)
• Demonstrate a customer-focused approach and strong communication skills
• Can build rapport, navigate customer challenges, and manage buyer indifference
• Are proficient in leveraging digital communications and CRM systems
• Are motivated to develop your skills through training, ongoing education, and feedback

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!