Customer Support Representative II
Listed on 2026-09-24
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Customer Support Representative II
Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:The client R4 (Region
4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
My client /Website-Dashboard, Client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, Green Star Displays, Star Fire Receivers, Client Link Terminals, Auto Trac and machine guidance. Skills in interpersonal communications, negotiation, and conflict resolution. Experience with customer service / support. High comfort level and experience with consumer software applications. Strong computer and troubleshooting skills. Experience with data management. Knowledge of agriculture customers.
Agriculture operations experience, including Precision Farming experience. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline. Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
Health Benefits. Referral Program. Excellent growth and advancement opportunities.
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