Mortgage Customer Service Representative- Tax​/Escrow​/PMI

The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties:

Tax

• Research, review and prepare property tax payment files.

• Pay individual property tax parcels.

• Responds to emails sent to the inbox.

• Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

• Additional property tax related research & remediation.

Escrow

• Individual Escrow Analysis - Perform individual analysis as needed

• Identify root cause of excess Escrow Shortages, Surplus and Significant Payment Changes

• Mass Escrow Analysis - Perform required mass analysis annually according to state matrix.

• New Loan - Perform new loan analysis as needed.

• New Construction / Mid-Year Analysis - Assist with New Con mid-year review and analyze loans as needed.

• Waiving Escrow - To remove Property Taxes, Homeowners insurance and / or both to close escrow.

• Approve Escrow Analysis Statements and Refund Checks.

• Web Reports - Review reports showing additional website payments made to escrow for review / research and analyze as needed.

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• Lock Box Report - Review reports showing additional payments made to escrow for review / research and analyze as needed.

• Escrow Overdraft Report - Research, reanalyze and send letter as needed.

Assist with

• Insurance loss draft claims.

• Review and update Flood information including but not limited to exchange of information with flood vendors.

• Insurance Disbursements (HUB, MBA, MSP, ACH)

• Insurance Refunds

• RD Monthly Payment

• FHA Monthly Payment

• Reviews escrow & non-escrow hazard records and obtain updated documents as needed.

• Reviews and update hazard information utilizing OnBase work queues.

Reviews daily reports from MSP related to hazard updates.

Requirements

Required Education: High school diploma or general education degree (GED)

Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.

Required skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.