Mortgage Customer Service Representative- Tax​/Escrow​/PMI

The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties:

Tax

Research, review and prepare property tax payment files.

Pay individual property tax parcels.

Responds to emails sent to the inbox.

Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

Additional property tax related research & remediation.

Escrow

Individual Escrow Analysis
- Perform individual analysis as needed

Identify root cause of excess Escrow Shortages, Surplus and Significant Payment Changes

Mass Escrow Analysis
- Perform required mass analysis annually according to state matrix.

New Loan
- Perform new loan analysis as needed.

New Construction / Mid-Year Analysis
- Assist with New Con mid-year review and analyze loans as needed.

Waiving Escrow
- To remove Property Taxes, Homeowners insurance and / or both to close escrow.

Approve Escrow Analysis Statements and Refund Checks.

Web Reports
- Review reports showing additional website payments made to escrow for review / research and analyze as needed.

Lock Box Report
- Review reports showing additional payments made to escrow for review / research and analyze as needed.

Escrow Overdraft Report
- Research, reanalyze and send letter as needed.

Assist with

Insurance loss draft claims.

Review and update Flood information including but not limited to exchange of information with flood vendors.

Insurance Disbursements (HUB, MBA, MSP, ACH)

Insurance Refunds

RD Monthly Payment

FHA Monthly Payment

Reviews escrow & non-escrow hazard records and obtain updated documents as needed.

Reviews and update hazard information utilizing OnBase work queues.

Reviews daily reports from MSP related to hazard updates.

Required Education: High school diploma or general education degree (GED)

Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.

Required skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.

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