Experience Coordinator (Head Teller) – Johnston Location

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• Location 8404 Northwest 62nd Avenue,Johnston, IA, 50131,United States
• Base Pay $21.00 - $22.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others Yes

Description

The Experience Coordinator plays a key role in shaping a welcoming, energetic, and member-focused environment within the branch lobby. This position is responsible for coaching and motivating front-line retail staff to consistently deliver exceptional service. The role fosters a culture of service and sales excellence, supports operational effectiveness, and ensures compliance with all policies and procedures.

• Leadership & Member
  
  Experience:
  
  Provide daily coaching and motivation to front line retail staff. Inspire the team to deliver UNexpected and delightful member experience during every interaction. Build a culture where members feel welcomed, valued, and supported. Foster strong collaboration between front-line staff, branch leadership, and other internal departments.
• Performance & Engagement Oversight: Monitor and support front-line activities to positively impact key performance metrics including cross sales, compliance, and member satisfaction. Oversee lobby engagement and develop strategies to reduce member friction and enhance overall service flow. Align team activities with the overall member experience strategy.
• Product Knowledge & Cash Operations: Serve as a go-to resource for front-line products, services, and procedural knowledge. Encourage continuous learning to boost staff expertise and service delivery. Oversee vault operations, including cash ordering, balancing, and machine accuracy. Ensure adherence to all cash procedures and operational policies.

• 3-5 years’ of banking experience, including significant experience working directly on a teller line.
• Previous experience as a Head Teller, Teller Supervisor, Senior Teller, or in a similar branch/teller leadership role preferred.
• Demonstrated ability to coach, lead, and motivate in a fast-paced environment.
• Strong interpersonal and communication skills.
• Self-motivated with high integrity, accountability, and dependability.
• A high school education or GED

UN conventional Culture: At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members’ expectations. Being a financial institution and a credit union is what we are, not who we are. Our in-office work environment values creativity and collaboration.

We offer a career path where your hard work will be recognized and rewarded.

• Competitive pay
• health benefits
• generous 401K matching program
• maternity and parental leave
• flexible time off

We are a group of collaborating individuals, and our jobs are primarily in office; however, we do offer flexibility throughout your workday as needed. You will work with your leader to figure out options that work best for you and your team on the days you may need to get creative with your schedule.

At this time, we’re not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.