Pharmacy Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

10607 Aurora Ave. Urbandale, IA 50322

Monday through Friday with 8-hour shifts between the hours of 8:00am-5:00pm

• Enter prescriptions from intake to order completion and verify member/patient data.
• Contact patients, pharmacists, and doctor's offices as a liaison for the pharmacy team.
• Communicate clearly and concisely via phone and electronic methods to patients, physicians, and other healthcare providers.
• Contact patients to complete refill assessments, request payment information, establish delivery details, and set up treatment in the Ambulatory Infusion Suite and/or other outpatient facilities.
• Access, input, and retrieve prescription and medical/lab information from computer system.
• Verify whether medication is reimbursable, and resolve rejected claims.
• Process prescription refills and interpret supply needs as related to various therapies.
• Resolve customer issues, ensuring accurate information is provided.
• Able to multitask and channel communication from various business partners, driving patient centric quality care.
• Follow all State and Federal regulations and Pharmacy Policies and Procedures, adhering to HIPAA and confidentiality code of ethics.
• Receive and replenish inventory/medication accurately by verifying quantity, lot number, expiration throughout multiple steps.
• Reorder inventory/medication as needed based on usage and forecasting.
• Manage inventory to reduce expiration losses through returns to wholesalers.
• Track medication shipments for DSCSA compliance.
• Monitor and manage recalled supplies and medications.
• Physically count monthly inventory items and update quantity variances.
• Collaborate with central OPS to best distribute and store overstocks/purchases of medications.
• Ensure electronic inventory matches/reflects physical inventory on‑hand.

• High School Diploma / GED (or higher) OR 4+ years of experience working as a Pharmacy Technician.
• Active and unrestricted Pharmacy Technician license in the state of Iowa.
• Intermediate level of experience with Windows PC applications including the ability to navigate and learn new and complex computer system applications.
• Ability to stand, walk, and lift up to 30 pounds.
• Ability to work onsite at 10607 Aurora Ave. Urbandale, IA 50322, Monday through Friday with 8‑hour shifts between the hours of 8:00am-5:00pm.

• National Pharmacy Technician Certification (PTCB).
• Pharmacy/prescription data entry experience.
• Previous Home Infusion experience.

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility requirements). All benefits are subject to applicable eligibility requirements.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. United Health Group is a drug‑free workplace, and all candidates are required to pass a drug test before beginning employment.