Operations Coordinator

Child Serve is looking to hire an organized, efficient and customer service-focused
Operations Coordinator to manage schedules and coordination for our outpatient service areas.

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• Full-Time, 40 hours per week
• Monday-Friday Schedule, 8:30am-5pm

• Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.
• Complete data entry to collaborate with insurance and authorization team and the intake team.
• Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.
• Communicate schedule changes and reschedule needs to clients and providers.
• Collaborate with other services and community supports to schedule specialty services. Manage schedules to cover open services resulting from provider absences, illness, and obligatory vacations.
• Check in new clients and assure new patient packet is completed.
• Schedule interpreters as needed.

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

• H.S. Degree or GED equivalent required; some college preferred.
• Preferred:
  One year office/administrative experience including customer service.
• Preferred:
  Knowledge of adaptive medical equipment.
• Ability to work effectively, accurately, and efficiently with frequent interruptions.
• Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co‑workers, families, and third parties.
• Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
• Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Must exercise confidentiality regarding the affairs of clients, staff, their families, and Child Serve.
• Cris:
  Ability to interpret and follow applicable policies, procedures, and regulations.
• Ability to communicate in English effectively for understanding, in writing and verbally.

Not sure if you hit 100% of the position expectations? Let’s talk! Reach out to our Talent Acquisition team by emailing Careers.

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children’s specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery stakeholder services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers. Child Serve is an Equal Opportunity Employer.