Insurance and Authorization Coordinator

Join our team as an Insurance and Authorization Coordinator! Do you love keeping things organized, solving puzzles, and making sure everything runs smoothly behind the scenes? We’re looking for a detail‑driven pro who can help our billing team shine by ensuring every claim is clean and ready to go.

• Monday-Friday, general business hours
• Role is based out of our Johnston location
• Hybrid schedule offered after training period is successfully completed, typically 90 days.

• $19-$20/hour

• This role is full-time and eligible for health benefits including medical/dental/vision insurance, paid time off, and retirement with a company match.

• Verify active insurance coverage for every patient in outpatient services before scheduling can occur, and follow up with families when active coverage isn’t available.
• Fill out necessary paperwork accurately and in a timely manner in order to maintain scheduling service level.
• Obtain and send all necessary clinical documentation to insurance companies in order to receive a prior authorization/pre-certification of services as needed.
• Track and monitor patients that will require re-authorization for additional therapy treatment sessions.
• Assist with annual insurance update process.

• High School Degree or GED equivalent, preferred.
• Experience working with medical billing or collections, preferred.
• Experience working in a multi-disciplinary medical facility, preferred.
• Ability to work accurately, and efficiently with frequent interruptions, while meeting time-bound requests.
• Ability to communicate effectively in reading, writing, and speaking the English language.

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children’s specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers. Child Serve is an Equal Opportunity Employer.