E-Commerce Assistant Manager

E-Commerce Assistant Manager | Johnston, IA

Goodwill of Central Iowa is looking for an E-Commerce Assistant Manager to manage donated‑goods retail employees with our values of love, kindness, and respect.

• 6 months of management experience – e-commerce and online sales platform experience preferred
• A dedication to coaching, leading, and developing others
• Exceptional problem solving abilities
• A growth mindset
• $18.00‑$22.00/hour dependent upon years of relevant experience.
• PTO increases after 1 year, 2 years, and 4 years!

The E-Commerce Assistant Manager will assist in leading department processes, coaching and developing employees. This role requires an innovative approach focused on helping to drive e-commerce revenue, productivity, and customer service by leading department processes and systems. This position works with team members to problem‑solve, enhance processes, and grow revenue and mission outcomes.

• Leads, coaches, and develops team members within GCI’s (Goodwill of Central Iowa) organization values of love, kindness, and respect.
• Assists in driving department to achieve KPIs (key performance indicators) and department goals.
• Coordinates training of team members to effectively sort, identify, post, and test collectible and/or valuable merchandise.
• Performs processes and reporting in online marketplaces to leverage profitability and sales.
• Assists in e-commerce projects to enhance the e-commerce experience through various platforms (i.e., Amazon, eBay, Etsy, Pinterest, Instagram, etc.).
• Monitors and reports on expenses, production, and sales supporting revenue goals and funding of Goodwill of Central Iowa’s mission.
• Effectively uses technology such as phone system, Microsoft Office suite, and Human Resources Information System to communicate, monitor, and track department activities.
• Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.
• Uses organization safety and security processes and provides training to team members to ensure processes are followed.
• Leads communication with team members through team meetings, one‑on‑one conversations, electronically, and by posting or distributing relevant written materials.
• Ensures customer service processes are followed, trains employees on providing excellent customer service.
• Performs other duties as assigned.

• Experience with successfully achieving sales and/or production goals.
• Strong communication skills, both written and verbal.
• Motivated to learn, with the ability to work independently and with a team.
• Proficient in Microsoft Office suite including Outlook, Teams, Word, and Excel.

• 1 year of supervisory experience and 1‑2 years of hands‑on experience in retail and/or e‑commerce sales platforms.
• A valid Iowa driver license, a good driving record, and ability to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• Occasional travel necessary within the Des Moines metro area.

• Ability to push, pull, lift, or carry 40 lbs. with or without reasonable accommodation.
• Ability to stand for long periods of time.
• Ability to sit or work in a stationary position for long periods of time.

• Ability to tolerate variations in temperature in a warehouse setting.

Goodwill of Central Iowa and our affiliates are Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E‑Verify Participants.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.