Chief Operating Officer

Chief Operating Officer

We have exclusively retained Govig & Associates to conduct the search for our Chief Operating Officer.

Position Summary

The Chief Operating Officer serves as a key enterprise executive responsible for translating Wesley Life's mission, vision, and strategic priorities into exceptional operational performance across the organization. Reporting to the President & CEO, the COO provides executive leadership for Wesley Life's Communities for Healthy Living, home and community-based services, and enterprise operational standards. This leader is accountable for advancing quality, growth, financial sustainability, regulatory excellence, customer and resident experience, team culture, and operational consistency across Wesley Life's full continuum of services.

The COO partners closely with the President & CEO, Executive Circle, Board of Directors, and operational leaders to strengthen performance, scale best practices, develop future-focused services, and ensure Wesley Life continues to lead with purpose, compassion, innovation, and measurable impact.

Essential Job Functions & Responsibilities

Enterprise Operational Leadership

• Provide strategic and operational leadership across Wesley Life's Communities for Healthy Living and home- and community-based services.
• Translate organizational strategy into clear operational priorities, goals, accountabilities, and execution plans.
• Lead operational performance across independent living, assisted living, memory support, long-term care, transitional care, home health, hospice, personal services, community nutrition, transportation, and public health services.
• Ensure consistent implementation of Wesley Life standards, service expectations, regulatory requirements, and operating practices across all locations and service lines.
• Strengthen accountability systems that support quality outcomes, operational discipline, financial performance, and growth.
• Monitor key performance indicators and lead timely interventions to address performance gaps or emerging risks.

Growth, Innovation, and Business Development

• Partner with the President & CEO and Executive Circle to identify and advance new markets, services, partnerships, and growth opportunities.
• Lead operational planning for new programs, service lines, communities, and strategic initiatives.
• Support the development of innovative offerings that meet the evolving needs and preferences of current and future customers.
• Advance Wesley Life's ability to serve older adults across a broader continuum of settings, including home, community, and residential environments.
• Build and strengthen relationships with hospitals, physicians, payers, community partners, and other stakeholders to support growth, access, census, care transitions, and revenue opportunities.
• Key partner in developing organizational growth and maximization plans, including products, services and geographic markets.

Customer, Resident, and Team Experience

• Lead the continued development of a consistent, differentiated Wesley Life experience across all services and locations.
• Champion hospitality, service excellence, person-centered practices, and meaningful engagement for residents, clients, families, and team members.
• Partner with leaders across service lines to create integrated pathways that help customers move seamlessly within and between Wesley Life services.
• Build a culture of trust, accountability, collaboration, innovation, and results.
• Coach and develop leaders to strengthen team engagement, performance, communication, organizational alignment, and thoughtful succession strategy.

Quality, Compliance, and Risk Management

• Ensure operations meet or exceed applicable local, state, and federal regulatory requirements.
• Provide executive oversight for quality, compliance, safety, clinical, and operational standards across Wesley Life services.
• Lead continuous improvement efforts using data, performance indicators, and best-practice operating models.
• Identify operational risks and ensure timely action plans are developed, implemented, and monitored.
• Promote a culture of regulatory readiness, ethical decision-making, transparency, and excellence.

Financial and Performance Accountability

• Provide executive leadership to achieve annual operating, census, revenue, margin, expense, and growth targets.
• Partner with finance and operational leaders to develop and monitor budgets, forecasts, business plans, and performance improvement strategies.
• Ensure effective operational work plans and strategies are in place for each location and service line.
• Align people, technology, marketing, clinical, financial, and operational resources to support enterprise priorities.
• Lead large-scale projects and initiatives, including planning, implementation, performance tracking, and accountability for outcomes.
• Effectively translate strategy to execution in the business.

Governance, External Leadership, and Representation

• Participate in Board of Directors meetings and committee discussions as requested,…