Assistant Store Manager

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Goodwill of Central Iowa is looking for a Retail Assistant Store Manager to manage donated‑goods retail employees with our values of love, kindness, and respect.

• Full‑Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 8
  am and 10 pm and Sundays from 11 a.m. to 6 p.m.

This position requires a flexible schedule to manage any shift across the department and support business needs.

• Starting wage of $18.00-$22.00/hour dependent on relevant years of experience.
• An additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.

Career Development Pathways Could Look Like:

• Store Manager‑In‑Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi‑unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
• Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

Successful candidates have:

• 6 months of management experience - softlines and hardlines experience preferred
• Outstanding communication skills for daily employee and customer interactions
• A dedication to coaching, leading, and developing others
• Exceptional problem‑solving abilities
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect

Position Summary:

Our Assistant Store Managers are responsible for managing, training, and coaching store employees. This position assists in managing the store to achieve KPI’s (key performance indicators) goals, which are measured and recorded monthly, quarterly and annually with a goal of meeting or exceeding revenue targets to help fund GCI’s (Goodwill of Central Iowa) mission of making purposeful employment possible for all.

Assistant Store Managers provide excellent customer service to external and internal customers. This position will lead processes such as donation tracking, production and pricing of donated goods, cash balancing, team member performance coaching, safety, and training using various technology and systems.

What you'll do here:

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Trains and coaches’ employees using various platforms including in‑person, online, and written processes.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission. Participates in monthly financial calls. Completes regular KPI reports, oversees employee timekeeping, and completes bi‑weekly payroll actions.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Provides communication within the store through team…