E-Commerce Fulfillment Lead

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Location: Headquarters: 5355 NW 86th St.

Johnston, IA

Job :

# of Openings:1

Goodwill of Central Iowa is looking for an E-Commerce Fulfillment Lead to assist in leading our donated-goods retail E-Commerce operations, auctions, & employees with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 7
  am and 6 pm.

• Starting wage of $16.00-$17.00/hour dependent on relevant years of experience.
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.

• E-Commerce Assistant Manager - Assists with day-to-day department operations and supports training, coaching, and performance management to achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• E-Commerce Operations Manager - Directs department operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
• Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

• Previous related full-time supervisory experience - e-commerce and online sales platform experience preferred
• Excellent customer service skills for daily employee and customer interactions
• Effective communication skills to coach others
• Efficient problem-solving abilities
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
• A competitive retail industry compensation package.
• PTO increases after 1 year, 2 years, and 4 years!

The E-Commerce Fulfillment Lead will assist in leading the Goodwill of Central Iowa (GCI) E-Commerce Fulfillment team and processes. This position will also regularly package, weigh, and label items for shipment sold from GCI e-commerce platforms.

What you'll do:

• Engages the E-Commerce Fulfillment team to work collaboratively within GCI’s values of love, kindness, and respect.
• Assists with coaching, training, and leading E-Commerce Fulfillment employees to safely perform job duties including weighing, packaging, labeling, and shipping items sold on GCI auction sites.
• Assists in coordination of E-Commerce fulfillment to optimize safety, performance, quality, and meeting production goals.
• Sorts, weighs, packages, and creates shipping labels for sold items within department goals and deadlines.
• Performs data entry into shipping system, inventory database, and/or labeling system.
• Places department supply orders in sufficient quantities for efficient delivery, safe handling, and minimizing shipping risks related to breakage or loss.
• Oversees and performs proper cleaning of the E-Commerce work areas and equipment used.
• Safely uses equipment such as conveyors, shipping equipment, wheeled carts, or pallet jacks.
• Performs other duties as assigned.

• High school diploma or its equivalent, or a minimum of 2 years of any combination of military service, high school, or related full-time paid employment.
• Must…