Department Assistant

SUMMARY

Provide administrative and secretarial support primarily for assigned managers at The Autism Project (TAP). Support other directors and managers as assigned.

• Serve as front‑desk receptionist, greeting all clients and visitors professionally and compassionately.
• Provide primary administrative and secretarial support to assigned managers and additional directors as needed.
• Act as central administrative resource with knowledge of internal departments, affiliates, and external organizations.
• Schedule appointments and place reminder calls for multiple providers; maintain front‑desk schedules and complete daily preparation activities.
• Register new clients by gathering required documentation and electronically opening cases at admission.
• Collect and update required client information (demographics, income verification, voter registration, current care registration, etc.).
• Verify insurance benefits with Medicaid and third‑party payers and enter information into CMHC and FAMCare.
• Monitor and maintain accurate electronic client records, including current care numbers.
• Manage data input and payment tracking for all member applications (Groups, Unity, Camp); collect co‑pays, record payment information, and enter electronic cash receipts.
• Support reimbursement and billing accuracy through accurate data entry and documentation.
• Process reports related to specific client and operational data.
• Submit all work orders and IT requisitions for the building.
• Respond to routine and non‑routine inquiries regarding programs independently, following established policies and procedures.
• Manage purchasing, organizing, and inventory of office and program supplies; prepare requisitions for approval.
• Sort, open, prioritize, and distribute incoming mail and packages; prepare correspondence and obtain supporting documentation as needed.
• Act as liaison for conference room scheduling and managing room reservations.
• Post and maintain required information, posters, and licenses on the Brown University Health intranet in coordination with Compliance.
• Utilize PC systems, Work Day, EPIC, FAMCare, and Microsoft Office applications accurately and efficiently.
• Demonstrate Brown University Health values—Compassion, Accountability, Respect, and Excellence—in all interactions.
• Model core Success Factors by instilling trust, valuing differences, maintaining patient and community focus, and collaborating effectively.
• Perform other administrative and clerical duties as assigned.
• Collaborate with team members to support patients, providers, and community needs.
• Demonstrate ability to utilize PC, Peoplesoft and Microsoft Office software accurately and efficiently.

• Associate degree or 2–3 years of relevant experience.
• Bilingual preferred.

None.

$18.13 – $29.90 per hour.

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.