Sr Project Manager

Senior Project Manager – RTB Enablement

Location:

Westwood, MA only. 4 days in the office from any of our locations in Johnston RI and Westwood MA only. Role is not relocation eligible.

As part of our Reimagine the Bank (RTB) transformation, the organization has publicly committed to delivering over $400M in savings and growth by 2028 across 40+ enterprise initiatives. This role directly supports the execution of those commitments within the Mortgage business, ensuring initiatives translate from strategy into measurable business impact.

We are seeking a Senior Project Manager to support RTB transformation initiatives within Citizens Home Mortgage. This role is responsible for translating strategic priorities into high-quality delivery plans and measurable business outcomes. This position goes beyond traditional project management—it requires strong execution discipline, financial rigor, and the ability to connect delivery efforts directly to business value. The ideal candidate thrives in complex environments and excels at leading through influence across cross‑functional teams, ensuring Home Mortgage initiatives deliver against the broader enterprise RTB commitments.

Translate Strategy into Execution

• Convert strategic objectives into clear, actionable plans with defined milestones, deliverables, and success metrics
• Establish alignment on scope, roles, and accountability across stakeholders
• Support a portfolio of RTB transformation initiatives, flexing across multiple roles based on the needs of up to seven concurrent initiatives over 2-3 years—ranging from leading end‑to‑end execution of smaller initiatives to supporting initiative owners on larger, more complex efforts
• Lead end‑to‑end execution initiative project planning, ensuring delivery on time, within scope, and to defined quality expectations
• Maintain support for delivery outcomes, ensuring alignment to timelines, scope, and quality standards
• Maintain rigorous control over plans, risks to delivery, issues, and dependencies
• Drive timely resolution of issues and escalate appropriately

Drive Delivery Excellence

• Support delivery of initiative owner work streams with a strong understanding of interactions across cost, staffing, timelines, and business outcomes
• Identify and mitigate risks across teams to ensure smooth, coordinated delivery
• Align stakeholders to reduce friction and avoid rework

Manage Cross‑Functional Execution

• Support delivery of initiative owner work streams with a strong understanding of interactions across cost, staffing, timelines, and business outcomes
• Identify and mitigate risks across teams to ensure smooth, coordinated delivery
• Align stakeholders to reduce friction and avoid rework

Ensure Value Delivery

• Support delivery of initiatives that produce measurable financial and operational outcomes, not just completed milestones
• Define and track success metrics tied to business impact
• Partner with Finance, business & transformation leaders to monitor performance vs. plan

Apply Financial Rigor

• Maintain visibility into costs, benefits, and expected outcomes
• Ensure transparency into financial performance and key tradeoffs

Communicate with Impact

• Translate delivery progress into clear, concise, executive‑ready updates
• Communicate risks and tradeoffs in terms of business and financial impact
• Support governance forums with actionable insights and decision points

Support Change & Adoption

• Partner with business leaders to reinforce new processes and ways of working
• Identify and mitigate adoption risks to ensure sustained outcomes

Collaboration & Influence

• Engage stakeholders across Operations, Technology, Finance, and Business teams
• Maintain alignment on objectives, timelines, and accountability
• Build trust and drive accountability across matrixed teams

Ensure Governance & Standards

• Create and support project documentation, reporting, and compliance with governance standards
• Apply consistent project management practices across initiatives

Leadership

• Strong stakeholder management across executives, operations, technology, vendors, and frontline teams
• Ability to influence without authority and drive accountability across…