Client Services Specialist

Our client, a leader in financial services, is seeking a Client Services Specialist to join their team. As a Client Services Specialist, you will be part of the Commercial Operations department supporting customer service and technical support teams. The ideal candidate will demonstrate excellent communication skills, problem‑solving abilities, and a proactive attitude, which will align successfully in the organization.

Client Services Specialist

Johnston, Rhode Island

$24.17

• Serve Cash management, ACH, and Commercial Card customers via request received by telephone, chat, or email.
• Research and train clients on all products offered to ensure they maximize their benefits.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH, and cash management products, services, and technical issues through all incoming channels.
• Diagnose, prioritize, resolve, and elevate all technical, system, or procedural issues to ensure seamless service delivery.
• Partner with operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

• High School diploma or GED;
  Bachelor's Degree preferred.
• At least 5 years of customer service and call center experience; banking experience is a plus.
• Excellent phone communication and listening skills to effectively assist clients.
• Ability to prioritize and manage daily workload efficiently.
• Strong computer proficiency and technical acumen to troubleshoot issues.

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in financial services and customer support.
• Develop your problem‑solving and technical skills.
• Be part of a team committed to excellence and continuous improvement.
• Potential for extension or conversion based on performance and business needs.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.