HURD Chevy Automotive Service Advisor

Job Details

Location:

Chevrolet HURD - Johnston, RI 02919

Salary Range: $40,000.00 - $ base + commission per year

Title:

Service Advisor

• Answer incoming telephone calls in a welcoming and professional manner.
• Follow the Initial Customer Contact process: greet customers, identify, confirm, and offer resolution to customer concerns.
• Communicate with customers what needs to be done according to manufacturer‑recommended service maintenance items and explain costs.
• Assess customer needs by conducting a vehicle walk‑around and using the company iPad to check vehicle condition, identifying dents, dings, scratches, and obtaining a signed condition report.
• Obtain a signed Repair Order from customers for the requested services.
• Explain the multi‑point inspection process.
• Write complete and accurate repair orders using the CDK system.
• Provide estimates that are accurate and support upfront pricing.
• Obtain approval to review findings of multi‑point inspection and associated prices.
• Obtain approval to proceed with additional service requests.
• Return repair orders to dispatcher or technician to complete work immediately.
• Communicate with technicians/dispatchers to clearly understand services required and performed.
• Follow up with customers during the repair/servicing so they are aware of the status.
• Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports.
• Upon completion of service, promptly and professionally deliver the vehicle to the customer.
• Provide final repair‑order explanation of completed services and future recommendations.

• Customer Satisfaction Index at region or above.
• Hours per repair order – monthly average of two hours per repair order.
• Additional Service Request penetration of 35% or above.
• Maintain an effective labor rate of 85% of the door rate.

• Regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
• Might be required to stoop, kneel, crouch, lift up to 25 pounds, or exert a force up to 25 pounds.

• Health, dental, life and disability insurance.
• 401(k) with company match.
• Flexible spending accounts.
• Paid time off.

• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and the time of others.
• Typing skills – ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills.