Customer Advocacy & Resolution Specialist
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-05-31
Listing for:
Citizens Bank
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Citizens Bank is seeking a CX Customer Advocate to join their Customer Advocacy Team in Johnston, Rhode Island. This role focuses on resolving Tier 1 and Tier 2 customer complaints while delivering a best-in-class experience.
As the CX Customer Advocate, you will be responsible for investigating complaints, implementing solutions, and collaborating with various departments. We're looking for candidates with strong problem-solving abilities, excellent communication skills, and a passion for customer service.
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