Client Services Specialist

Our client, a leading financial services organization, is seeking a Client Services Specialist to join their team. As a Client Services Specialist, you will be part of the Commercial Operations department supporting customer service and technical support teams. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:Client Services Specialist

Location:Johnston, Rhode Island

Pay Range:$24.17

What's the Job?

• Serve Cash management, ACH, and Commercial Card customers via requests received by telephone, chat, or email.
• Research and train clients on all products offered to ensure they are well-informed and satisfied.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH, and cash management products, services, and technical issues through all incoming channels.
• Diagnose, prioritize, resolve, and escalate all technical, system, or procedural issues to maintain high service standards.
• Partner with operational support staff to reconcile client problems and work towards minimizing future occurrences.

What's Needed?

• High School diploma or GED;
  Bachelor's Degree preferred.
• At least 5 years of customer service and call center experience; banking experience is a plus.
• Excellent phone communication and active listening skills.
• Ability to prioritize and manage a daily workload efficiently.
• Strong computer proficiency and technical acumen.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop your skills in a growing industry.
• Engagement in meaningful work that impacts clients directly.
• Supportive team culture that values diversity and inclusion.
• Potential for contract extension or conversion based on performance.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.