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CX Excellence & Process Improvement Lead

Job in Johnston, Providence County, Rhode Island, 02919, USA
Listing for: Citizens
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Citizens in Johnston, Rhode Island is seeking a Customer Excellence Execution Professional to enhance customer experiences and drive brand loyalty. The role involves cross-functional collaboration, process improvement, and data analysis to boost customer satisfaction. With a focus on understanding customer pain points and implementing solutions, the ideal candidate will have strong communication skills and a background in customer experience or project management.

This position follows a hybrid work model with 4 days in the office and 1 day remotely. A Bachelor’s degree and 5+ years of relevant experience are required.

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