Client Services Specialist
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-07-16
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bank Customer Service, Customer Service Rep, Technical Support
Job Description & How to Apply Below
- Location: Johnston, RI
- Timings: 10 AM - 6:30 PM/8:30 AM - 5 PM
- Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of commercial card, ACH, & cash management products, services, and technical issues through all incoming channels.
- Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
- Excellent verbal/written, time management, multitasking, and interpersonal skills.
- Goal-driven with a desire to meet productivity goals, including meeting day-to-day business needs.
- 5 years of customer service and call center experience; banking experience preferred.
- Excellent phone communication and listening skills.
- Ability to prioritize and manage daily workload.
- Ability to multitask and work independently in a fast-paced work environment.
- Computer proficiency and acumen.
- Self-motivated attitude with a desire to succeed.
- Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and attention to detail.
- High school diploma or GED equivalent; bachelor’s degree preferred
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