Assistant Manager

Overview

Planet Fitness aims to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.

Through our CORE Values, we strive to empower all to improve, create a positive community, opportunity for success, respect for all backgrounds and experiences, and excellence in all we do for our community and business.

All Planet Fitness team members share a passion for the brand and a desire to make members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Deliver a consistent and exceptional experience to members, guests, and fellow team members.
• Pride yourself on your work, and be punctual, reliable, and dependable.
• Interact with diplomacy and show genuine motivation to help others.
• Act with integrity and respect everyone around you.
• Display strong communication skills and the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you learn during training.

About the Assistant Manager Role:
The Assistant Manager will assist in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club.

Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Assistant Manager include:

• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training, and developing a high performing staff (Member Service Representatives, Trainers, Custodians).
• Maintain a welcoming atmosphere for all members and guests; ensure staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed.
• Assist in scheduling and supervising staff.
• Oversee member service to ensure a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involve in all front desk activities including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Assist in overseeing cleanliness and maintenance of the facility.
• Assist in ordering supplies using a budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

About Your

Qualifications:

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Office).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

• Continual standing and movement throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving and bending/twisting to accomplish tasks.

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full-time employees only

Placement within the established pay range for each role will be determined based on a combination of factors, including:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks