Operational Risk Manager

Manager of Nonfinancial Risk Oversight

The role may support either the independent Risk Oversight of the Business Unit(s) or the measurement and aggregation functions within nonfinancial risk. In supporting the independent risk oversight function, business lines supported include Commercial, Consumer and Business Services functions. This role assists in ensuring that the business First Line of Defense function appropriately manages the risks relative to the units’ business activities.

This may include all aspects of material risk related to how the business develops, launches, sells and processes products and services. The role helps to establish and maintain strong relationships across lines of defense to ensure all aspects of the Nonfinancial Risk Management framework are delivered according to policy and business strategy. The role may be collocated as needed with the relevant business and must be actively engaged to support the business with providing domain relevant advice, monitoring, and credible expert challenge to ensure the independent Nonfinancial Risk Program is effectively implemented.

• Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Work with business units to ensure a strong Risk and Compliance culture and control environment awareness. Serve as an advisor to the business unit colleagues and risk management.
• Provide day‑to‑day support to Nonfinancial Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
• Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit's activities and products.
• Support the Risk Division/Oversight strategy, to build, synthesize and communicate a comprehensive, principle‑based view of risk management; implement robust oversight programs to ensure an effective, credible challenge and opinion as a second line function.
• Continuously improve upon framework implementation strategy with business management, Business Unit Risk Management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture.
• Ensure appropriate exam outcomes through exam management protocols.
• Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues.
• Ensure engagement with the team, as an individual contributor, to enable the supported business to remain current with Nonfinancial Risk frameworks in a well‑controlled environment in tandem with Citizens’ strategic goals as well as industry best practices.
• Take a proactive approach to advance teamwork, transparency, and accountability.

• 3‑6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency
• Operational Risk Management experience.
• Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment.
• Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
• Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
• Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.
• Strong analytical capabilities to provide data‑centric insights.
• Excellent communication skills and experience producing high‑quality materials for management consumption.
• Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Bachelor’s Degree:
  Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.
• License or Certification: preferred by not required
• Hours per Week: 40
• Work Schedule:
  
  Monday‑Friday

• Bachelor’s Degree:
  Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work…