Medical Assistant

Medical Assistant SUMMARY

Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel and works under the general supervision of the attending Licensed Independent Practitioner. Functions in accordance with established policies, procedures, and workflows within an ambulatory care setting.

The Medical Assistant provides patient-centered care and nursing support to geriatric, adult, adolescent, and pediatric patients, with consideration for age-specific needs, developmental stages, and cultural patterns. Fosters patient- and family-centered care and supports nursing services in alignment with Brown University Health’s mission, vision, and values.

All Brown University Health employees are expected to model the organization’s core values of Compassion, Accountability, Respect, and Excellence (CARE), which guide our everyday interactions with patients, customers, and colleagues.

In addition to these values, all employees are expected to demonstrate the core Success Factors
, which describe how we work together and accomplish our goals:

• Instill Trust and Value Differences
• Patient and Community Focus
• Collaborate

• Three 12-hour shifts per week
• Every other weekend required
• Schedule may vary based on the operational needs of the practice.

• Work effectively and respectfully within the scope of training, education, and demonstrated capabilities.
• Follow practice, clinic, and office workflow protocols to maximize quality, efficiency, and patient experience.
• Perform pre-visit planning by reviewing and updating patient records prior to appointments, including recent test results, consultations, correspondence, and other relevant information. Determine needed services based on established practice protocols and communicate point-of-care reminders to providers through the electronic medical record (EMR).
• Greet patients, perform registration and check-in functions, answer phones, schedule appointments, obtain referrals and authorizations, process forms, and complete the patient discharge process.
• Support the patient financial process by ensuring co-payments, deductibles, and self-pay balances are collected and properly processed at the time of service.
• Verify that all required patient information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnosis information.
• Provide clerical and administrative support for the practice.
• Orient and serve as a resource to new employees regarding department policies, procedures, and workflows.
• Prepare patients for examinations and treatments according to clinic-specific workflow protocols, including escorting patients from the waiting area to the examination room.
• Obtain and document vital signs, weight, chief complaint, medication reconciliation, medical history, and other required information in the patient’s medical record.
• Document patient health concerns and pain scores in the EMR and complete required patient questionnaires.
• Promote efficient patient flow throughout the practice, clinic, and office.
• Review health maintenance and chronic illness services and perform or order appropriate services according to established protocols and standing orders.
• Perform point-of-care testing and other clinical procedures, including blood pressure, EKGs, pulse oximetry, hemoglobin A1C, glucose testing, urinalysis, urine pregnancy testing, rapid strep testing, and other approved tests.
• Accurately document allergies, medications, medical history, surgical history, and family history in the patient record.
• Initiate pharmacy benefits verification as required.
• Assist providers with physical examinations and perform procedures using aseptic technique and established standards.
• Administer…